I am writing this in Perth airport, while waiting for my flight to Brisbane. For obviously complicated scheduling reasons, my flight from Singapore to Brisbane goes via Perth today. So I got to experience the amazingly crappy Perth airport arrangements. It started with a huge long line at immigration, fortunately my APEC card got me past the worst of that. Oh no, I forgot, it started in Singapore with the plane more than an hour late leaving Singapore, due to a hold on the aircraft to wait for passengers from London. Fair enough, I suppose, but the flow on effects look bad. Anyway, past immigration I had a very long wait for my bag, then a very long queue to get through customs, then I emerged to find no help whatsoever for transfer passengers to domestic. There was a desk there, unstaffed. I wandered around the terminal looking for some help and finally found a Qantas desk hidden behind a pole and a stairwell. They gave me a bus pass and said to go and wait. Well with all the stuffing around I had missed the 3:30 bus and had to wait half an hour for the next one. A long bus ride to get 500m as the crow flies, and finally to the far end of the domestic terminal. Drag bags down to wait in another line to drop a bag that has already been checked in. For heaven’s sake, Australia, WAKE UP. I travel a lot and you aren’t even competitive with Malaysia or China for passenger service, information, or efficiency.
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